I recently purchased a SyncMaster 204B LCD monitor which included a $60 mail-in-rebate. I followed the rebate instructions perfectly; cutting the original UPC/serial number from the carboard box, provided a receipt from vendor, and completed the request form completely.

So today I get an email from Samsung denying my rebate request. Reason? They say I did not include an original UPC/serial number from the packaging. The email also stated I could "appeal" the decision by submitting the original UPC/serial number. How the hell am I supposed to submit another original UPC/serial number when it was already included in the first rebate request?!

So I called Samsung after receiving the rejection email, and some tech support guy answers and tells me he gets this kind of phone call all the time, and its completely common to receive a rejection email. I couldn't believe this guy was telling me it was common for customers to be rejected! Anyway, the "rebate department" won't be into work until Tuesday, so I will have to start my crusade again on Tuesday.

I am willing to bet it is standard practice for them to deny a large amount, if not all, of rebate request claims. Most people would probably give up and move on after the intial rejection.

I'm not giving up though. That is complete garbage.

We had the exact  same problem when we bought a SyncMaster 213T. It's official that Samsung is an asshole company.

I never understood the concept of a mail-in-rebate. I never expect to get my money back on those things. And even if I do, it's 6 weeks later, when I've totally forgotten about it.

Solitary was my mail in rebate, but he never fully delivered, if you know what I mean.

Just got off the phone with the "Samsung Rebate Center", and what a lesson in frustration that was. Guess where their call center for rebates is located? You got it, India. Now I don't care what country the person helping me is from, but when their native accent is so thick I can barely understand them, it gets quite frustrating.

I'm straining to understand the detailed instructions this lady is giving me for resubmitting my rebate request, and I am trying my hardest to make sure I get everything perfectly written down as she is saying it. I must have said "can you repeat that?" about 20 times in the span of a 5 minute phone conversation with this lady. She was very polite, but the language barrier made it a brutal phone conversation.

Long story short; I need to write down my serial number on a piece of paper along with my name, home address, and an ID number the lady provided and fax it to the resubmit department.

What is more frustrating is the absolutely useless email support Samsung offers for their rebates. Each reply from Samsung in regards to my rebate is a standard copy and paste response from a completely retarded customer service rep. It is painfully obvious they don't even take the time to read what the customer typed out. They just copy and paste their pre-typed "f*ck you" response and click send.


BLAH!