Seriously, don't.
I've worked as a CSR for Daewoo for a month. Here's a list of problems with the customer service:
- For you to get the initial return phone call regarding your case, we quote 48 hours. Realistically, it's more like 2-3 weeks.
- The people you talk to can't do sh*t for you. They have to forward a message to headquarters in order to have a decision made for you. So basically, if you call in, you're talking to someone whose job it is to stall you for as long as possible.
- There is no direct line to contact HQ. That's right, if you want immediate action on your case--you're f**ked.
- Turn around time for a product sent in for repair is quoted as being "4-6 weeks". In some cases, it takes up 4-6 months.
- If you don't have a receipt, there is absolutely no way to do any warranty work for you whatsoever. Regardless of there being a warranty card packaged with most boxes.
- Customer service representatives don't give a f**k about you. Especially if you call in irate. In fact, in many cases, if people start calling the CSR names and/or being uncooperative (often the scenario) they can slow your progress down, to the point where there will never be any progress made. Yes, I know, they're assholes.
You may be getting a product for cheap, but there's a reason why it's cheap: there are deep cracks within the company, especially in terms of customer service.
One asshole even called in a few weeks back telling me how much better he was than me, telling me he owns a BMW 745, makes more money than I will ever make, and saying he could own a dozen of the televisions he bought.
In the end, I could only respond with one thing, which irritated him even more.
"Yeah, but my television works."